Frequently Asked Questions
Find answers to common questions about Xentis Care services
We provide comprehensive home healthcare services including skilled nursing, personal care assistance, physical therapy, medical social services, and specialized care programs. All services are provided in the comfort of your own home in Collin & Denton Counties, Texas.
Yes, we work with most major insurance providers including Medicare, Medicaid, and private insurance. Our team will help verify your coverage and explain your benefits before services begin.
We understand that healthcare needs can be urgent. We typically can begin services within 24-48 hours of your initial request, depending on the type of care needed and physician approval.
We primarily serve Collin & Denton Counties, Texas, including Plano, Frisco, McKinney, Denton, Lewisville, Flower Mound, and surrounding communities. If you're outside this area, you can still submit a request—our team will review and confirm availability based on staffing and travel distance.
We maintain rigorous quality standards through regular assessments, ongoing training, and coordination with physicians. Our team is licensed, certified, and experienced in home healthcare services.
Absolutely. We encourage family involvement and believe in a collaborative approach to care. Family members can participate in care planning and are kept informed about their loved one's progress.
During your first visit, a qualified healthcare professional will conduct a comprehensive assessment of your health status, home environment, and care needs. We'll discuss your goals and begin developing your personalized care plan.
Getting started is easy. Simply contact us through our website, call us, or fill out our request care form. We'll schedule an assessment and work with you to determine the best care plan for your needs.
We're here to help. Contact us and we'll be happy to answer any questions you may have about our services.